# Why I cannot login into Observable?

**URL:** <https://talk.observablehq.com/t/why-i-cannot-login-into-observable/7331>\
**Category:** Help\
**Created:** [November 25, 2022, 2:31pm UTC](https://talk.observablehq.com/t/why-i-cannot-login-into-observable/7331 "2022-11-25T14:31:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![flyingduck92](https://yyz2.discourse-cdn.com/flex030/user_avatar/talk.observablehq.com/flyingduck92/32/7206_2.png) [@flyingduck92](https://talk.observablehq.com/u/flyingduck92)\
**Post date:** [November 25, 2022, 2:31pm UTC](https://talk.observablehq.com/t/why-i-cannot-login-into-observable/7331/1 "2022-11-25T14:31:31Z")

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Dear Observable team,

I’ve been off the platform for almost a year. But when I want to login using my Github I keep getting this message pop out.  
Also I tried to Sign Up again but still give the same notification

> The Observable account associated with this login is inactive.
> 
> ![image](https://canada1.discourse-cdn.com/flex030/uploads/observablehq/original/2X/9/9935b0b8e7f9051b2bfe03b0bdbe22b73f861001.png)

Does anyone here can reach out the Observable Support Team Member?  
I already sent a DM on Twitter and personally DM Mike Bostock on Twitter but got no answer.  
Even I tried to email Observable Support at [support@observablehq.com](mailto:support@observablehq.com), but still got no answer.  
Please help so I can get into my account again.  
Thanks

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**Author:** ![aaronkyle](https://yyz2.discourse-cdn.com/flex030/user_avatar/talk.observablehq.com/aaronkyle/32/8106_2.png) [@aaronkyle](https://talk.observablehq.com/u/aaronkyle)\
**Post date:** [November 26, 2022, 1:05am UTC](https://talk.observablehq.com/t/why-i-cannot-login-into-observable/7331/2 "2022-11-26T01:05:26Z")

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Sorry you are having trouble! As it’s Thanksgiving holiday in USA, I speculate that you haven’t heard back because most people are away from work and enjoying a break. Writing to the support team is the customarily recommended avenue for getting help. Hang in there! I imagine you’ll hear something early next week!

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**Author:** ![Cobus](https://yyz2.discourse-cdn.com/flex030/user_avatar/talk.observablehq.com/cobus/32/9670_2.png) [@Cobus](https://talk.observablehq.com/u/Cobus)\
**Post date:** [November 26, 2022, 4:10am UTC](https://talk.observablehq.com/t/why-i-cannot-login-into-observable/7331/3 "2022-11-26T04:10:00Z")

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We have been in conversations with @flyingduck92 in the Support emails. Thanks Aaron.

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**Author:** ![flyingduck92](https://yyz2.discourse-cdn.com/flex030/user_avatar/talk.observablehq.com/flyingduck92/32/7206_2.png) [@flyingduck92](https://talk.observablehq.com/u/flyingduck92)\
**Post date:** [November 26, 2022, 5:50am UTC](https://talk.observablehq.com/t/why-i-cannot-login-into-observable/7331/4 "2022-11-26T05:50:47Z")

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@aaronkyle Thanks Aaron, but the issue already solved by email with the Support Team. Thanks again to all the Support Team of Observable. They’re really helpful at the weekend holiday. 🙂